At Optinet, we’ve delivered innovative network and full-fibre broadband solutions to over 200 commercial buildings, in doing so connecting over 2750 offices.
Our average deployment time is only 48 hours, but our commitment to excellence doesn’t stop there. To ensure you enjoy the same incredible experience heading in a tech-first future, our team of network experts offer best-in-class ongoing support.
Aftercare should never be an afterthought — especially with the complex solutions and technologies we deliver. Here’s how you will benefit over the longer term in your journey as an Optinet customer.
Access to Cisco-qualified technical consultants
The technology we use is incredible, but it’s the people managing it that make it truly brilliant and unlock its full value. Our dedicated team of Cisco-certified technical experts have your back.
You’ll have the peace of mind of knowing that a high-calibre team is there round the clock, with expertise that is only a message away. Think of us as the IT arm of your business, without any of the associated in-house expenses.
Our team will continue to develop an ever-deeper understanding of your business and your location, enabling us to guide your strategy, forward plan and ensure every aspect of your business network is performant, safeguarded and futureproof.
What is Cisco certification?
Cisco is the market leader in network technology. Their certification programme is widely considered to be the IT gold standard.
These certifications can cover a range of technical fields, from cybersecurity operations to enterprise infrastructure. There are four different levels: Entry, Associate, Professional and Expert. These all involve a rigorous process of studying, assessments, examination, certification and recertification.
It’s a lot of hard work and is proof of an incredible level of skill and competence with networking technologies.
24/7 proactive network monitoring and support
Prevention is better than cure.
We proactively remotely monitor your network, with real-time alert systems and remote support for instant remediation. This ensures problems can be solved before they make themselves apparent.
Through your Optinet management platform, you’ll also have access to a range of network metrics and statistics and you’ll be kept updated on any faults, threshold breaches and upcoming IT work.
We also keep all hardware in stock and take backups of all configurations , so if something does go wrong, it never affects you and your users.
This proactive protection guarantees excellent network performance. We’re proud to offer our clients a 99.999% service level, 100% up-time and 24 hours hardware replacement.
Striving for first-contact resolution
As the name suggests, first-contact resolution — FCR — refers to support enquiries that are resolved in a single interaction. We are committed to fixing any issues quickly, effectively, efficiently and non-invasively without recurrence. That means less headaches for everyone.
Management portal
Through your online management portal, you can view and manage data, reports and functionality of your network — all fantastic stuff to include in reports to management teams. If you have a question, our technical bods will have access to everything, from billing to bandwidth, to enable them to address issues quickly and effectively.
No hidden surprises
For a streamlined, joined-up experience, we also have a dedicated system that automates the generation of quotes, proposals and orders. Not only does this minimise admin and provide complete visibility, but perhaps most importantly, it ensures there are no unexpected costs when your bill arrives.
Keeping you ahead
At Optinet, our difference is that we make the complex simple — you get all the benefits of innovation without any of the risk. Our customers enjoy the ongoing peace of mind of knowing that they’re always at the vanguard.
Our technology may be complex, but it’s simple to understand and use — we don’t bombard our customers with technical jargon (unless they want us to)!
Think of us as your knowledgeable, passionate IT experts, able to turn the latest technology to your advantage to keep you ahead of the curve. We offer market leading solutions for connectivity, network technologies, cloud solutions, managed services and zero-loss failover.
Our passionate, highly-qualified team handles regulatory compliance, security authentication, wayleave permissions, line testing and configuration change. Then there’s software updates and hardware maintenance — you can leave it all to us, ensuring you’re always enjoying maximum performance and productivity.
If your business is changing, we can flex with you. You might, for example, be interested in working towards a WiredScore certification. This is a demonstration of your building’s digital infrastructure, connectivity and technological capabilities — a great way to market your property.
By combining the best tools with the best talent, we can manage every stage of your journey, from initial requirement to network handover. We’re trusted to manage the business critical systems of some of the UK’s most esteemed organisations.
The nice-to-haves
As well as expertise, strategy and support, we like to offer our customers a little bit of extra added value where we can.
Have you checked out Looking Glass? This is our network discovery tool that gives useful information about routing and efficiency. It traces packet route, domain, IP address and roundtrip time — as well as whether a device on a network can return packets it’s sent.
We also have a News & Insights section where our expert team will always be adding their thoughts and technical tit-bits — great for when you have a spare five minutes and fancy settling down with a cup of tea.
Ready to start your transformation?
Since 2016, we’ve delivered innovative multi-tenant full-fibre network solutions to some of the UK’s most distinguished businesses and organisations — including over 200 buildings and 2,750 offices. Our average deployment time is only 48 hours.
Your Optinet customer journey doesn’t stop once your network solution is in place — in fact, it’s only just started. We pride ourselves on market-leading aftercare services, tailored to your needs and requirements. But don’t just take our word for it…